Shipping & Returns


We ship your orders within 1 to 5 days. Otherwise we mention this in the product.
In the article stated delivery time.
This may vary by omstadigheden such as holidays, free days, postal strikes, etc.

In a number of articles state in which you will be notified about the delivery.


Van den Broek Billiards has a trial period of 14 days. After receiving your order you have 14 days to decide whether to keep the product. When you decide to return the product, you should make this known within 14 days (see steps below). You then have 14 days after registration of your return to return the order (see steps below). You will receive within 14 days return the amount paid by you return. Costs for returns are not reimbursed.

If you want to use your right of withdrawal, you must follow the following steps;

1). Use within 14 days after receipt of your order, please contact our returns department at Please include:

Invoice number
Reason for return (optional)
Bank account number
2). After confirming our customer you send your product within 14 days to our return. In original unopened packaging. You must also send a copy of the invoice with clear your bank account number where we can back tower indicate the purchase price.

3). Once we receive your goods in good order, you will receive a confirmation within 5 working days of this. We will then return the purchase price as soon as possible but no later than 14 days after receipt of the return.

Article 4: Delivery and risks
4.1 Delivery times suppliers are never deadlines. This means that insofar as the supplier obligations within a reasonable period after the expiry of a deadline to comply, there is no question of a failure by the supplier.
4.2 Shipments are made via parcel services and carriers. The buyer is obliged to inspect the delivered goods immediately upon receipt, both quantitatively and qualitatively. Any shortages or damage must be notified to the supplier in accordance with Article 7 of these terms by return in writing.
4.3 Unless otherwise agreed in writing, delivery of goods "ex factory or warehouse." Insofar next delivery of goods also assembly work or repairs must be carried buyer is to take care that the assembly can begin expeditiously, including through making the workplace accessible to staff of the supplier and the materials to be supplied. Furthermore, to provide, if necessary auxiliary equipment such as hoists and scaffolding make available and to ensure that activities of third parties can not prevent or delay the progress of supplier of work the customer held in the required power and good working light.
4.4 The assembly work, or apply to the customer performed repairs or maintenance when executed and delivered, if the supplier has let the customer know that the assembly work has been performed and the customer has approved the installation work and / or the customer takes the assembled business use.
4.5 Supplier is authorized to enable the delivery and assembly third parties (subcontractors).
4.6 From the time of delivery of goods or installation work, the risk to the customer.
4.7 The transport of goods takes place, unless otherwise agreed and except for deliveries to individuals, always the risk of the purchaser, even if free delivery is agreed. This also applies when the carrier waybills, transport addresses, etc. clause states that all transport damage at the expense and risk of the supplier.

Article 5: Exchanges, returns or complaints
5.1 The goods may be returned within 14 working days, provided the products and packaging are undamaged. Excluded are articles that have been edited or specially ordered for you specially for you. Within 30 days of receipt of the return, the amount will be transferred to you. The cost of installation and send / return shipping costs are for own account. For parcel post can be found regular shipping the package. If we allow the retrieval of the package by GLS, the cost to 5 kg € 8.50, € 15.00 up to 10 kg, 30 kg € 25.00. The cost of assembled products is calculated on the hourly wage they are € 70.00 per hour including VAT and excluding KM fee. Withdrawal please fill out this form and send it, click here.
5.2 If an item is improperly or incorrectly delivered, will be refunded the total purchase amount. The returns or take place as soon as possible, in any event within 30 days after you have reported your complaint to us. The product and packaging should be obvious undamaged and in original condition. Optionally, a fee is charged if the product is damaged.
5.3 We try products depict as truthfully as possible. You should always take into account any minor differences. Pay attention; colors may differ by materials, monitor settings, etc.
5.4 We request you to check the products as soon as possible. Do you have any complaints about the product supplied by us and / or service, please contact us Then we will take your complaint as soon as possible to find a solution. Telephone or e-mail you will be informed of a possible resolution of your complaint.