HomeReturn

Return

Returns:

1. A consumer can cancel an online purchase during a cooling-off period of 14 days without giving any reason. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging.
and serve on the condition that:

  •  the product has not been used more than necessary. We may charge for depreciation of the product. Handle the product and packaging with care.
  • there are no adjustments or mounting traces on the product. We may charge a depreciation charge for the product if a product is returned damaged.
  • it is not a product that can spoil quickly, such as food or flowers
  • it is not a product that has been tailor-made or adapted especially for the consumer
  • it is not a product that cannot be returned for hygienic reasons (underwear, swimwear, etc.)
  • the seal is still intact, if it concerns data carriers with digital content (DVDs, CDs, etc.)
  • the product is not a trip, transport ticket, catering order or form of leisure activity
  • the product is not a separate magazine or newspaper
  • it does not concern an (order for) emergency repair
  • the consumer has not waived his right of withdraws

 

2. The reflection period of 14 days as referred to in paragraph 1 starts:

  • on the day after the consumer has received the last product or part of 1 order
  • as soon as the consumer has received the first product with a subscription
  • as soon as the consumer has purchased a service for the first time
  • as soon as the consumer has confirmed that he is going to purchase digital content via the internet
  • The consumer can make known his right of withdrawal via [email protected], if desired using the withdrawal form that can be downloaded from the Van den Broek Biljarts website, www.vandenbroekbiljarts.nl

4. The consumer is obliged to return the product to Van den Broek Biljarts within 14 days after communicating his right of withdrawal, failing which his right of withdrawal will lapse.
Reimbursement of delivery costs

  • If the consumer has exercised his right of withdrawal in a timely manner and as a result has returned        the complete order to Van den Broek Biljarts in a timely manner, Van den Broek Biljarts will refund any      shipping costs paid by the consumer within 14 days of receipt of the timely, fully returned refund the          order to the consumer.
  • The costs for delivery will only be borne by Van den Broek Biljarts if the entire order is returned.
    Packaging and shipping
  • If the packaging of a delivered product is opened or damaged, the customer must have the forwarder or delivery person make a note of this before receiving the product, failing which Van den Broek Biljarts cannot be held liable. be held for any damage.
  • If the customer arranges the transport of a product himself, he must report any visible damage to products or packaging to Van den Broek Biljarts prior to transport, failing which Van den Broek Biljarts cannot be held liable for any damage. .


Exchange

  • Exchanging purchased items is only possible if the following conditions are met:
    • exchange takes place within 14 days after purchase upon presentation of the original invoice. After this notification, you as a customer have ANOTHER 14 days to actually return the product.
    • the product is returned in the original packaging or with the original (price) tags still attached
    • the product has not yet been used
    2. Discounted items, non-perishable items such as food, custom-made items or items specially adapted for the customer and custom items or items that have been specifically ordered cannot be exchanged.
    Force majeur
    1. In addition to the provisions of Article 6:75 of the Dutch Civil Code, a failure by Van den Broek Biljarts to fulfill any obligation towards the customer cannot be attributed to Van den Broek Biljarts in any of Van den Broek Biljarts' will. den Broek Biljarts independent situation, which prevents the fulfillment of its obligations towards the customer in whole or in part or as a result of which the fulfillment of its obligations cannot reasonably be expected of Van den Broek Biljarts.
    2. The force majeure situation referred to in paragraph 1 also includes - but is not limited to: state of emergency (such as civil war, uprising, riots, natural disasters, etc.); non-performance and force majeure of suppliers, deliverers or other third parties; unexpected power, electricity, internet, computer and telecom disruptions; computer viruses, strikes, ove