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Return

Returns Form

Returns

  1. A consumer may cancel an online purchase within a 14-day cooling-off period without giving any reason. If you exercise your right of withdrawal, the product must be returned to the seller with all supplied accessories and, where reasonably possible, in its original condition and packaging, subject to the following conditions:

  • The product has not been used more than necessary to establish its nature, characteristics and operation. We may deduct an amount for any reduction in the value of the product. Please handle the product and its packaging with care.

  • The product has not been altered and shows no signs of assembly or installation. We may deduct an amount for any reduction in value if the product is returned damaged.

  • The product is not perishable, such as food or flowers.

  • The product has not been made to measure or customised specifically for the consumer.

  • The product is not unsuitable for return for reasons of health protection or hygiene, such as underwear or swimwear.

  • The seal is still intact in the case of data carriers containing digital content, such as DVDs or CDs.

  • The product is not a journey, transport ticket, catering service or leisure activity.

  • The product is not an individual magazine or newspaper.

  • The service does not concern an urgent repair or a request for an urgent repair.

  • The consumer has not waived their right of withdrawal.

  1. The 14-day cooling-off period referred to in paragraph 1 begins:

  • On the day after the consumer receives the final product or part of a single order.

  • On the day after the consumer receives the first product supplied under a subscription.

  • On the day the consumer first receives a service.

  • On the day the consumer confirms that they wish to receive digital content via the internet.

  1. The consumer may notify Van den Broek Biljarts of their decision to exercise the right of withdrawal by emailing [email protected]. If preferred, the consumer may use the returns form available for download from the Van den Broek Biljarts website at www.vandenbroekbiljarts.nl.

  2. The consumer must return the product to Van den Broek Biljarts within 14 days of notifying Van den Broek Biljarts of their decision to exercise the right of withdrawal. Failure to return the product within this period may result in the right of withdrawal lapsing.

Refund of Delivery and Return Costs

  1. If the consumer exercises the right of withdrawal within the applicable period, Van den Broek Biljarts will refund the purchase price. If the entire order is returned, the original delivery costs charged to the consumer will also be refunded.

  2. The consumer is responsible for the costs of returning the order to Van den Broek Biljarts.

  3. Van den Broek Biljarts will issue the refund no later than 14 days after receiving the notice of withdrawal. Van den Broek Biljarts may withhold the refund until the returned goods have been received or until the consumer provides proof that the order has been returned, whichever occurs first.

Packaging and Shipping

  1. If the packaging of a delivered product is open or damaged, the customer must ask the carrier or delivery driver to record this before accepting the product. If the customer fails to do so, Van den Broek Biljarts cannot be held liable for any resulting damage.

  2. If the customer arranges the transport of a product themselves, they must report any visible damage to the product or its packaging to Van den Broek Biljarts before transportation. If the customer fails to do so, Van den Broek Biljarts cannot be held liable for any resulting damage.

Exchanges

  1. Purchased products may only be exchanged if the following conditions are met:

  • The exchange is requested within 14 days of purchase and the original invoice is presented. After notifying us, the customer has a further 14 days to return the product.

  • The product is returned in its original packaging and with the original price tags or labels still attached.

  • The product has not been used.

  1. Discounted products, perishable products such as food, made-to-measure products, products customised specifically for the customer and products ordered specifically for the customer cannot be exchanged.

Force Majeure

  1. In addition to the provisions of Article 6:75 of the Dutch Civil Code, any failure by Van den Broek Biljarts to fulfil an obligation towards the customer cannot be attributed to Van den Broek Biljarts if it results from circumstances beyond its control. This applies where such circumstances wholly or partly prevent Van den Broek Biljarts from fulfilling its obligations or where Van den Broek Biljarts cannot reasonably be expected to fulfil those obligations.

  2. Force majeure as referred to in paragraph 1 includes, but is not limited to, states of emergency such as civil war, insurrection, riots and natural disasters, as well as non-performance or force majeure on the part of suppliers, delivery companies or other third parties, unexpected power outages, electricity, internet, computer or telecommunications failures, computer viruses, strikes, government measures, unforeseen transport problems, adverse weather conditions and work stoppages.

  3. If a force majeure event prevents Van den Broek Biljarts from fulfilling one or more obligations towards the customer, those obligations will be suspended until Van den Broek Biljarts is able to fulfil them again.

  4. If a force majeure event continues for at least 30 calendar days, either party may terminate the agreement in whole or in part by giving written notice.

  5. Van den Broek Biljarts is not liable for any compensation or damages in a force majeure situation, even if it gains any benefit as a result of that situation.

How to Return Products

Pack the product securely and send it to us using a parcel delivery service.

Please include the completed returns form in the parcel so that we know who returned it and the reason for the return.

We will issue your refund as soon as possible after receiving the parcel. This will usually be done on the same day that the parcel is received. The refund will be made to the same account or payment method used for the original payment. Depending on the payment method, it may take longer for the refund to appear due to processing times between banks. Unfortunately, this is beyond our control.

Please send the parcel to:

Van den Broek Biljarts
Bolderweg 37 A/B
1332 AZ Almere-Buiten
The Netherlands